FAQs

GENERAL FAQs

What types of mattresses do you offer?

We offer a wide range of mattresses, including memory foam, innerspring, latex, and hybrid mattresses. Each type is designed to cater to different comfort preferences and needs.

What sizes of mattresses are available?

Our mattresses are available in various sizes, including Single, Super Single, Queen, and King sizes.

Are your mattresses suitable for Singapore's climate?

Yes, our mattresses are designed to cater to Singapore's tropical climate. They are built with materials that promote breathability and heat dissipation for a comfortable sleep experience.

Are your mattresses suitable for individuals with allergies or sensitivities?

Many of our mattresses are hypoallergenic and suitable for people with allergies or sensitivities. Please check the product descriptions or contact our customer service team for specific information.

How can I clean and maintain my mattress?

We recommend rotating your mattress regularly to ensure even wear. To clean your mattress, spot clean it with a mild detergent and warm water. Avoid using harsh chemicals or excessive moisture.

How do I choose the right mattress for my needs?

We recommend using our mattress selector tool or consulting with our expert customer service team to find the mattress that suits your sleep style, preferences, and specific needs.

WARRANTY/EXCHANGE/RETURN & REFUND

What is the warranty on your mattresses?

Our selected mattresses come with a 10-year warranty against manufacturing defects. Please refer to our warranty policy for more details.

What is your return policy?

All goods sold are non-refundable and non-returnable. But we do offer one to one exchange. Please refer to our exchange policy for more details.

FINANCING

Do you offer financing options for mattress purchases?

Yes, you can select Atome Plan during your checkout.

SHIPPING

Do you provide mattress delivery in Singapore?

Yes, we offer mattress free delivery within Singapore.

Do you provide mattress delivery in Singapore?

Yes, we offer mattress free delivery within Singapore.

How long will the delivery take?

For ready-stock, mattress will be delivered the next business day.
For not-in-stock, mattress will be delivered within 14 business days.

OTHERS

Can I visit your showroom to test the mattresses before purchasing?

Yes, we have a showroom in Oxley Bizhub, #01-89, 65 Ubi Road 1, Singapore 408729, where you can try out our mattresses in person. Please check our showroom hours and address on our website.

Do you offer bulk discounts for businesses or hotels?

Yes, we have special pricing and packages for businesses and hotels. Please reach out to diamondsleepsg@outlook.com to discuss your specific requirements.

Can I customize my mattress order?

Unfortunately, we do not offer customization services.

CONTACT US

How can I contact your customer support team?

You can reach our customer support team through diamondsleepsg@outlook.com, or by visiting our store located at Oxley Bizhub, #01-89, 65 Ubi Road 1, Singapore 408729. We are here to assist you with any inquiries or concerns you may have.